Shipping and Returns

1.1 Goods will be dispatched from our premises within 6 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 1.10.

1.2 We use courier companies for larger orders and Royal Mail, and expect your goods to be delivered within 2-3 working days of dispatch. Deliveries may be delayed in accordance with point 1.10.

1.3 Your order may arrive in more than one delivery.

1.4 We can deliver our coffee anywhere in mainland Great Britain. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however, we are able to deliver to a mainland courier company on your behalf for onward shipping.

1.5 We will deliver the goods to the premises you specify on your order. We endeavour to post our coffee in a post box friendly box, however if you have ordered over 400g, your package will be larger. If your package weighs more than 2kg, it will be delivered by courier.

We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.

1.6 If there is no one to accept the order on the scheduled delivery date, or a safe delivery place has not been agreed, the goods may be returned to Batch Coffee Roasters and we reserve the right to charge you an additional re-delivery charge.

1.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

1.8 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.

1.9 If the goods are lost or damaged please report this to us within two working days from the delivery day.

1.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods. Furthermore, delays on behalf of Royal Mail or any other courier service used are beyond our control.

1.11 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

1.12 Free delivery is available with regular orders orders.

CANCELLATION AND RETURNS

2.1 This policy does not apply to goods ordered by businesses, which are exempt from the Distance Selling Regulations.

For Wholesale customers, please see section 8.

2.2 Coffee beans cannot be returned once opened. If you are unhappy with your beans, please contact us and we will do our very best to compensate. Coffee related non-perishable goods sold via our website can be returned based on the following conditions. Any reference to ‘Goods’ refers to non-perishable items. You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail us (coffee@batchcoffeeroasters.co.uk). We are unable to accept cancellations by phone. Please refer to point 5.1 for items exempt from this term.

2.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

2.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

2.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been installed unless they are faulty. For exempt goods please see point 5.1.

2.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

2.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Please see point 5.1 for exemptions.

2.8 We reserve the right not to replace any item that has been used, as we will deem this acceptance of the goods.

2.9 We will not be held liable for service fees (for coffee machines) or any other professional trades persons fees due to late, damaged or lost deliveries.

2.10 We are not liable for any loss earnings due to late, incorrect or lost deliveries.

2.11 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 1.10 and 1.11.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.